WINE PURCHASES – REFUNDS AND RETURNS
If your order has not yet been dispatched, it may be amended or cancelled at the discretion of Voyager Estate, provided reasonable notice is given prior to dispatch.
Once an order has been dispatched, refunds and returns are assessed in accordance with the policy outlined below.
In the unlikely event that goods received are faulty, defective, not as ordered, or not of acceptable quality, Voyager Estate will provide a replacement or refund, as appropriate. In these circumstances, customers may be asked to retain the unfinished portion of the original bottle for assessment or return to the winery.
As wine is a perishable product and storage conditions outside our control cannot be verified once the product has left our care, Voyager Estate is unable to accept returns or provide refunds for change‑of‑mind purchases or wine ordered in error.
Wine enquiries and returns
Email: concierge@voyagerestate.com.au
Phone: +61 8 9757 6354
RESTAURANT – CANCELLATIONS AND NO‑SHOWS
Any cancellations or changes to a restaurant booking made within 24 hours of the reservation time will incur a fee of $50 per person.
Where a credit card pre‑authorisation has been taken at the time of booking, the applicable cancellation fee will be automatically charged to the card details provided.
Voyager Estate reserves the right to waive cancellation fees at its discretion in exceptional circumstances.
Restaurant booking enquiries
Email: restaurant@voyagerestate.com.au
Phone: +61 8 9757 6354
WINE ROOM EXPERIENCES – CANCELLATIONS AND REFUNDS
Wine Room experiences are prepaid at the time of booking.
Cancellations or requests to reschedule must be made at least 24 hours prior to the scheduled experience. Where sufficient notice is provided, guests may choose to receive a refund or reschedule their booking, subject to availability.
Cancellations made within 24 hours of the scheduled experience, or failure to attend the booking (no‑show), will result in the booking fee being forfeited.
Voyager Estate reserves the right to waive cancellation fees at its discretion in exceptional circumstances.
Wine Room experience enquiries
Email: experiences@voyagerestate.com.au
Phone: +61 8 9757 6354
GENERAL INFORMATION
All refunds, charges and assessments under these policies are processed in accordance with Australian Consumer Law.